Configuration and Service Analyst

4 days ago


Bristol, Bristol, United Kingdom Ignite Digital Talent Full time

Ignite Digital Talent is seeking an experienced IT Change and Configuration Analyst to support our growing Information Technology team. As a key player in our IT department, you'll manage and enhance our Change and Configuration Management processes, ensuring accuracy, efficiency, and alignment with our business goals.

About the Role

This exciting opportunity requires a strong understanding of Change management and Configuration Management processes, as well as experience administering a central CMDB within a service support environment. The successful candidate will also possess excellent communication and collaboration skills.

In this role, you'll be responsible for leading the end-to-end Change and Configuration Management processes, including CABs and Forward Schedule of Change. You'll also administer the Configuration Management System (CMS) and maintain data quality.

Key Responsibilities
  • Manage and enhance Change and Configuration Management processes.
  • Administer the Configuration Management System (CMS).
  • Maintain data quality and provide actionable insights through detailed management reports on IT assets, changes, and trends.
  • Proactively manage corrective actions for failed/unauthorized changes.
What We Offer
  • Competitive salary: £45,000 - £55,000 per annum, depending on experience.
  • Opportunity to work with a dynamic and forward-thinking team.
  • Access to our Global Skills Academy, a hub of live workshops, podcasts, and on-demand learning.
  • Flexible hybrid working model, empowering you to achieve a great work-life balance.

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