Senior IT Analyst

21 hours ago


Bristol, Bristol, United Kingdom CV Library Full time

Are you an expert in Microsoft 365 looking for a new challenge? We have a fantastic opportunity for a Senior Technical Support Analyst to join our team. This is a hybrid working role, requiring 60% of your time to be spent in the office and 40% working from home.

Key Responsibilities:
  • Provide 3rd-line technical support to clients, specialising in Microsoft 365.
  • Manage and resolve complex issues related to desktop environments.

You will work closely with our 2nd line support team to troubleshoot and resolve escalated tickets, as well as plan, implement, and manage migration projects around Microsoft 365 and other cloud solutions.

Requirements:
  • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams, and OneDrive.
  • Networking - proficiency in managing and troubleshooting network devices and configurations.

This is a challenging and rewarding role that offers a competitive salary of £25-45k, depending on experience, and opportunities for career development and training through our Training Academy.



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