Change and Configuration Expert

5 days ago


Bristol, Bristol, United Kingdom CV-Library Full time
Join Our Team as an IT Change and Configuration Expert

As a dedicated member of our IT team in Bristol, you will be responsible for managing and refining our Change and Configuration Management processes to ensure they align with business objectives.

Key Responsibilities

  • Develop and implement effective Change and Configuration Management processes, including CAB meetings and forward schedules.
  • Maintain data integrity within our Configuration Management System (CMS).
  • Analyze and present detailed reports on IT assets, changes, and trends to inform strategic decisions.
  • Oversee Configuration Items (CIs) and IT asset baselines, guaranteeing accuracy and readiness.
  • Enhance tools such as ServiceNow and facilitate audits as necessary.

About This Opportunity

  • Candidates must possess an ITIL V3 Foundation certification or higher.
  • Applicants should demonstrate expertise in Change management and Configuration Management processes.
  • Experience with a central CMDB in a service support environment is required.
  • A deep understanding of IT infrastructure, asset lifecycles, and software license management is essential.

Benefits Package

  • A competitive annual salary of £65,000 - £85,000, including performance-based bonuses.
  • A comprehensive employee benefits package, featuring private medical insurance, accident coverage, and more.
  • Access to our skills development program, offering training, workshops, and online courses.
  • A flexible working arrangement, allowing for a healthy work-life balance with 2-3 office days per week.


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