Change Implementation Manager

5 days ago


Glasgow, Glasgow City, United Kingdom This is an IT support group Full time

We are seeking an experienced Change Implementation Manager to join our team at This is an IT support group.

Job Overview

This is a full-time, open-ended position responsible for delivering high-quality change management services to the organisation. The successful candidate will have a proven track record in leading hypercare or post-implementation support activities within a complex organisational environment.

The ideal candidate will possess significant experience as a senior member of a programme team, involving multiple stakeholders across several business units and/or in complex environments.

You will be responsible for creating and embedding a hypercare and transition framework, utilising internal and external best practice and frameworks, to ensure consistency across the Transformation Portfolio at the point of 'go live'. In the long-term, this role will also work with other functions to build understanding of 'what good looks like' for hypercare more widely across the institution.

Main Duties and Responsibilities
  • Partner with the Transformation Lead/business owner, Project Manager and College Business Partners to ensure that 'critical path' activities are aligned to both the business case and case for change.
  • Work with cross-functional programme teams to identify 'go/no go' criteria, capturing what is essential and desirable ahead of time, with sign-off from relevant leaders and project boards.
  • Provide objective quality assurance of a change - ensuring that before a delivery hands over to 'business as usual' it meets the requirements as set out by the programme ahead of time.
  • Create and maintain a knowledge transfer mechanism both to end-users and to permanent 'business owners', working closely with Transformation Leads, to ensure they build their capability and confidence to truly embrace and embed the change.
  • Representing Transformation Transition within wider forums, both within and outside Transformation.
Requirements
  • Proven experience in leading hypercare or post-implementation support activities within a complex organisational environment.
  • Significant experience as a senior member of a programme team involving multiple stakeholders across several business units and/or in complex environments.
  • Proven track record of managing specialist resources including the coaching and development of others.
  • Experience of leading focus groups, capturing feedback, and monitoring quality.
  • Experience of partnering with other business partners, local teams, or matrix organisations to embed change successfully.
  • Commercial acumen including the development of benefit realisation strategies.
  • Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits
  • A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
  • An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension, and benefits and discount packages.


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