Change Implementation Manager
5 days ago
We are seeking an experienced Change Implementation Manager to join our team at This is an IT support group.
Job OverviewThis is a full-time, open-ended position responsible for delivering high-quality change management services to the organisation. The successful candidate will have a proven track record in leading hypercare or post-implementation support activities within a complex organisational environment.
The ideal candidate will possess significant experience as a senior member of a programme team, involving multiple stakeholders across several business units and/or in complex environments.
You will be responsible for creating and embedding a hypercare and transition framework, utilising internal and external best practice and frameworks, to ensure consistency across the Transformation Portfolio at the point of 'go live'. In the long-term, this role will also work with other functions to build understanding of 'what good looks like' for hypercare more widely across the institution.
Main Duties and Responsibilities- Partner with the Transformation Lead/business owner, Project Manager and College Business Partners to ensure that 'critical path' activities are aligned to both the business case and case for change.
- Work with cross-functional programme teams to identify 'go/no go' criteria, capturing what is essential and desirable ahead of time, with sign-off from relevant leaders and project boards.
- Provide objective quality assurance of a change - ensuring that before a delivery hands over to 'business as usual' it meets the requirements as set out by the programme ahead of time.
- Create and maintain a knowledge transfer mechanism both to end-users and to permanent 'business owners', working closely with Transformation Leads, to ensure they build their capability and confidence to truly embrace and embed the change.
- Representing Transformation Transition within wider forums, both within and outside Transformation.
- Proven experience in leading hypercare or post-implementation support activities within a complex organisational environment.
- Significant experience as a senior member of a programme team involving multiple stakeholders across several business units and/or in complex environments.
- Proven track record of managing specialist resources including the coaching and development of others.
- Experience of leading focus groups, capturing feedback, and monitoring quality.
- Experience of partnering with other business partners, local teams, or matrix organisations to embed change successfully.
- Commercial acumen including the development of benefit realisation strategies.
- Salary: £60,000 - £80,000 per annum, depending on experience.
- A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
- An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension, and benefits and discount packages.
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