Aerospace Logistics Coordinator

1 month ago


Surrey, United Kingdom Kuehne+Nagel Full time
Job Title: Aerospace International Logistics Specialist

We are seeking a highly skilled and experienced Aerospace International Logistics Specialist to join our team at Kuehne+Nagel.

Your Role:

The successful candidate will be responsible for ensuring that our customers receive exceptional service and support in the aerospace industry.

Your Responsibilities:
  • Maintain and enhance customer services by ensuring procedures are followed and systems used correctly;
  • Follow any new systems procedures within the department;
  • Answer phone calls in a professional and timely manner (within 3 rings);
  • Take job orders from clients, including routing, classifying of service type, and establishing deadlines;
  • Provide continuous notification and follow-up to clients, including flight and customs delays, proof of deliveries, charges, and resolutions;
  • Familiarize yourself with all special services offered and ensure customers are given all available options;
  • Develop and maintain relationships with clients;
  • Ensure communication with service partners is kept up to date.
Your Skills and Experiences:
  • Experience in the aerospace field is preferred;
  • Extensive customer service experience;
  • Excellent knowledge of international and domestic airline routings, geography, and time zones;
  • Understanding of the Aviation industry and delivering Time Critical shipments using all available services;
  • Ability to identify and solve problems;
  • Good written and verbal communication skills.
Why Join Us:

As a valued member of our team, you will be rewarded for your commitment and expertise. You will have access to our contributory pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and a wellbeing center. We care for our colleagues and their immediate family with our employee assistance program, providing access to 24/7 GP, legal, and financial advice, as well as mental health counseling. We are a forces-friendly employer, recognizing the skills, expertise, and value service leavers bring to our organization.



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