Aerospace Logistics Coordinator

3 weeks ago

Surrey, United Kingdom Kuehne+Nagel Full time
Aerospace International Logistics Specialist

We are seeking a highly skilled and experienced Aerospace International Logistics Specialist to join our team at Sterling UK Control Tower, a part of Kuehne+Nagel.

Your Role

The successful candidate will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.

Your Responsibilities
  • Maintain and enhance customer services by ensuring procedures are followed and systems used correctly;
  • Follow any new systems procedures within the department;
  • Answer the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential;
  • Take job orders from clients, including routing, classifying of service type, and establishing a deadline;
  • Assist in providing clients with continuous notification and follow-up (including flight and customs delays, proof of deliveries, charges, resolutions, etc);
  • Familiarize yourself with all special services we can offer and ensure customers are given all options available;
  • Help develop and maintain relationships with clients:
  • Ensure communication with service partners is kept up to date.
Your Skills and Experiences
  • Experience in the Aerospace field is preferred;
  • Extensive customer service experience;
  • Excellent knowledge of international and domestic airline routings, geography, and time zones;
  • Understanding of the Aviation industry and delivering Time Critical shipments using all available services;
  • Ability to identify and solve problems;
  • Good written and verbal communications skills.
Why Join Us?

If you are a motivated and experienced professional looking for a new challenge, we offer a range of benefits and rewards to support your career and well-being. As a valued member of our team, you will have access to our contributory pension plan, Route 2 Rewards scheme, and employee assistance program, providing access to 24/7 GP, legal, and financial advice, as well as mental health counseling. We are a forces-friendly employer and proud holders of the Gold Covenant, recognizing the skills, expertise, and value service leavers bring to our organization.

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