Compliance and Policy Analyst
2 weeks ago
We are seeking a highly skilled Compliance and Complaints Support Officer to join our team at Progeny. As a Compliance & Complaints Support Officer, you will work closely with the Head of Compliance to deliver Compliance and Policy objectives.
The Compliance & Complaints Support Officer will play an essential role predominantly in complaints handling, but also policy, financial crime prevention, financial promotions approval, analysis and research, as required.
Key Responsibilities
- Complaints handling: including investigations, trend and root cause analysis and reporting.
- Prepare compliance MI: to identify trends and potential areas of risk / non-compliance.
- Assess risks: and assist in the development of risk management strategies.
- Regulatory risk mitigation: assist in the mitigation of regulatory risks including financial crime.
- Process improvement: identify weaknesses in the process and recommend solutions to mitigate risk.
Requirements
- Diploma in Financial Planning: or equivalent (essential).
- Complaint handling experience: gained within Financial Services/IFA background (essential).
- Good knowledge: of key areas of financial planning and advice.
- Expertise: possess a high level of knowledge of risk management and governance, the regulatory system, FCA regulatory rules and guidelines and the regulatory and legislative horizon.
- Skills: experience with designing and writing policies and procedures.
- Regulatory knowledge: knowledge of SRA standards and regulations (an advantage).
Please refer to our job description to review the responsibilities and person specification in more detail.
Benefits
- Holiday entitlement: 30 days holiday plus public holidays.
- Wellbeing day: annual wellbeing day.
- Birthday holiday: a birthday holiday.
- Volunteering day: a volunteering day.
- Pension scheme: group pension scheme.
- Life assurance scheme: life assurance scheme.
- Healthcare benefits: private medical insurance, 24/7 digital GP and health advice.
- Employee assistance programme: providing support for your mental and physical health.
- Referral scheme: referral scheme.
We create, enhance, and preserve wealth.
We are the first and only firm in the UK to bring together independent financial planning, asset management, tax, HR, and private and corporate legal services.
We are forward-thinking and tech-driven, using technology to eliminate paperwork, improve communications, and enrich the relationship between client and adviser.
At Progeny, we believe that we all have the power to make good things happen. We want to use our success as a catalyst for making real change.
We created the Progeny Foundation to support local charities including Zarach and we have recently achieved the globally recognised B-Corp certification.
We are the proud winners of the Yorkshire Financial Awards 2024 Best Employer award for the third year running.
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