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Store Director

2 months ago


Kingston upon Thames, Greater London, United Kingdom Pour Moi Ltd Full time

About the Role:

The Store Manager will be responsible for leading a team of sales consultants, ensuring that customer expectations are met with the highest level of customer care. The Store Manager will also plan sales strategies to maximise store profits, demonstrating a strong business acumen.

Main Responsibilities:

  • Customer Service: Lead the team in delivering great customer service and achieving sales targets.
  • Store Operations: Responsible for all aspects of store operation, ensuring policies and procedures are understood and implemented by all the team.
  • Team Development: Motivate and develop the team to improve performance.
  • Stock Management: Responsible for stock management and visual merchandising, together with head office.
  • Product Expertise: Be expert product and fit advisor, training team and providing customer advice.
  • Brand Representation: Ensure that the brand ethos is understood and shared by all the team.
  • Community Representation: Representing the company within the local retail community.

About You:

Previous retail management experience is essential, ideally within the lingerie business, but will consider other backgrounds.

  • Customer Focus: Passionate about customer service and about helping the customer feel comfortable in the bra fitting experience.
  • Communication Skills: Great communication and organisational skills.
  • Problem-Solving: Ability to work under pressure and multitask.
  • Financial Management: Budget management experience, including payroll.
  • Leadership Skills: Leadership and training skills.

What We Offer:

  • Competitive Salary: Salary £29k-34K, including London weighting and dependent on experience.
  • Holiday Entitlement: 30 days holiday (including bank holidays) increasing to 33 days with length of service.
  • Bonus Scheme: Participation in a discretionary company bonus scheme of up to 20% of salary.
  • Employee Benefits: Free access to our Bupa Employee Assistance Program (EAP) offering expert financial, emotional and vocational support for both employee and their family.
  • Wellbeing Initiatives: Bike to work scheme, 50% staff discount on all items (including sale) and Friends and Family discount, staff clothing allowance, auto enrolment into our company pension scheme, mental health first aider support.