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Medical Office Coordinator
2 months ago
- Action and process all general enquiries, explain procedures, and make new and follow-up appointments.
- Process incoming and outgoing mail, both electronic and paper
- File and store records as required
- Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Workflow and dissemination of clinical correspondence in line with practice policy and protocol.
- Coding of patient information onto the practice clinical system (EMIS)
- Accurately filing and retrieving paperwork
- Summarisation of new patient records within the approved framework.
- Extraction of necessary data from clinical correspondence and inputting into patient electronic records
- Undertake searches, recalls and audits as required by the doctors, nurses and management team.
- Undertake specific assigned tasks, project support, development and change work which may arise from time to time
- Undertake any other additional duties appropriate to the post as requested by the doctors or management team.
- To undertake front office (reception duties).
- Attend to incoming and outgoing mail, both electronic and hard copy.
- To attend staff meetings and training events when necessary
- Experience of customer service.
- Experience of working in a busy office environment.
- Good standard of education, to GCSE Level or equivalent.
- Recent, relevant experience in administration, secretarial, reception or customer service role.
