Medical Office Coordinator
1 month ago
About the Role
We are seeking a highly organized and customer-focused individual to join our administrative team at Riverside Medical Practice as a Patient Services Coordinator.
Key Responsibilities
- Action and process all general enquiries, explain procedures, and make new and follow-up appointments.
- Process incoming and outgoing mail, both electronic and paper.
- File and store records as required.
- Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly.
- Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
- Workflow and dissemination of clinical correspondence in line with practice policy and protocol.
- Coding of patient information onto the practice clinical system (EMIS).
- Accurately filing and retrieving paperwork.
- Summarisation of new patient records within the approved framework.
- Extraction of necessary data from clinical correspondence and inputting into patient electronic records.
- Undertake searches, recalls and audits as required by the doctors, nurses and management team.
- Undertake specific assigned tasks, project support, development and change work which may arise from time to time.
- Undertake any other additional duties appropriate to the post as requested by the doctors or management team.
- To undertake front office (reception duties).
- Attend to incoming and outgoing mail, both electronic and hard copy.
- Attend staff meetings and training events when necessary.
About Us
Riverside Medical Practice is a busy town centre practice, with a strong ethos to providing excellent care to our practice population and a supportive and caring environment for our hardworking and valued practice team.
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