Medical Office Coordinator

1 month ago


Shrewsbury, Shropshire, United Kingdom Riverside Medical Practice Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our administrative team at Riverside Medical Practice as a Patient Services Coordinator.

Key Responsibilities

  • Action and process all general enquiries, explain procedures, and make new and follow-up appointments.
  • Process incoming and outgoing mail, both electronic and paper.
  • File and store records as required.
  • Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly.
  • Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.
  • Workflow and dissemination of clinical correspondence in line with practice policy and protocol.
  • Coding of patient information onto the practice clinical system (EMIS).
  • Accurately filing and retrieving paperwork.
  • Summarisation of new patient records within the approved framework.
  • Extraction of necessary data from clinical correspondence and inputting into patient electronic records.
  • Undertake searches, recalls and audits as required by the doctors, nurses and management team.
  • Undertake specific assigned tasks, project support, development and change work which may arise from time to time.
  • Undertake any other additional duties appropriate to the post as requested by the doctors or management team.
  • To undertake front office (reception duties).
  • Attend to incoming and outgoing mail, both electronic and hard copy.
  • Attend staff meetings and training events when necessary.

About Us

Riverside Medical Practice is a busy town centre practice, with a strong ethos to providing excellent care to our practice population and a supportive and caring environment for our hardworking and valued practice team.



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