Medical Office Coordinator

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Riverside Medical Practice Full time

Job Summary

Riverside Medical Practice is seeking a highly organized and customer-focused individual to fill the role of Patient Services Coordinator. This position will be responsible for providing administrative support to the management team, doctors, and healthcare professionals.

Main Duties

  • Effective use of the appointment system to ensure seamless patient flow.
  • Dissemination of clinical correspondence in line with practice policies and protocols.
  • Responding to system alerts and tasks in a timely and accurate manner.
  • Booking appointments, scanning, and assisting patients with queries as required.
  • Coding patient information onto the practice clinical system.
  • Undertaking searches, recalls, and audits as required by the doctors, nurses, and management team.

About Us

Riverside Medical Practice is a busy town centre practice with a strong ethos of providing excellent care to our practice population and a supportive environment for our team.

Working Conditions

The normal place of work is Riverside Medical Practice, with flexibility required to work from other locations as needed. Hours are required to be worked between 9am and 5pm, with flexibility to meet the needs of the service.

Duties and Responsibilities

  • Action and process all general enquiries, explain procedures, and make new and follow-up appointments.
  • Process incoming and outgoing mail, both electronic and paper.
  • File and store records as required.
  • Respond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordingly.
  • Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
  • Maintain a clean, tidy, effective working area at all times.
  • Support all clinical staff with general tasks as requested.
  • Workflow and dissemination of clinical correspondence in line with practice policy and protocol.
  • Coding of patient information onto the practice clinical system (EMIS).
  • Accurately filing and retrieving paperwork.
  • Summarization of new patient records within the approved framework.
  • Extraction of necessary data from clinical correspondence and inputting into patient electronic records.
  • Undertake searches, recalls, and audits as required by the doctors, nurses, and management team.
  • Undertake specific assigned tasks, project support, development, and change work which may arise from time to time.
  • Undertake any other additional duties appropriate to the post as requested by the doctors or management team.
  • To undertake front office (reception duties).
  • Attend to incoming and outgoing mail, both electronic and hard copy.
  • To attend staff meetings and training events when necessary.

Person Specification

Experience

  • Experience of customer service.
  • Experience of working in a busy office environment.

Qualifications

  • Good standard of education, to GCSE Level or equivalent.
  • Recent, relevant experience in administration, secretarial, reception, or customer service role.


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