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Business Development Associate

2 months ago

Charing Cross, United Kingdom Prinova Europe Full time
About Prinova Europe

Prinova Europe is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage, and nutrition industries. With a strong presence in 35+ centres around the world, we ensure continuity of supply and have liquid and dry premix manufacturing facilities in the UK, China, and the USA.

Job Overview

As a key member of our commercial team, you will be responsible for supporting the daily execution of core duties, ensuring a high level of customer service and satisfaction. You will work closely with clients and suppliers, and be a key figure in the customer service experience.

Key Responsibilities & Accountabilities
  • Taking, confirming, and inputting customer orders
  • Monitoring customers and liaising closely with commercial, logistics, and quality departments
  • Inputting purchase orders
  • Dealing with customer queries and responding in a timely manner
  • Sending any requested quality documents to customers and liaising with the quality team when necessary
  • Sending product samples to customers when required
  • Sending price quotes to customers and liaising with the Product Management team for this and collecting necessary information from customers
  • Assisting with lead qualification
  • Login opportunities and quotes on the CRM system
  • Monitoring shipments to customers when necessary and ensuring a high level of customer service at all times
  • Review and control stock levels for key accounts, ensuring sufficient inventory for contracts
  • Produce reports for senior managers
  • Make travel arrangements for senior managers and as required for members of the commercial team
  • Any other task at managers' discretion
Core Competencies/Person Specifications
  • Fluency in English, German is required
  • Must be detail-oriented with excellent organisational skills
  • Experience in similar supporting commercial roles is necessary
  • Experience on any ERP system
  • Proficiency in MS Office applications
  • Advance Microsoft PowerPoint
  • Advance Microsoft Excel
  • Enthusiastic and eager to learn
  • Outstanding communication skills both written and verbal
  • Professional business presence and acumen
  • Self-starter, and happy to take the initiative
  • Commitment to customer service (internal and external)
  • Strong ability to multi-task with results-oriented mind-set
  • Calm individual who can operate under pressure, manage deadlines, and the demands of a busy office environment
  • Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows