Customer Service Representative

3 weeks ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Acorn insurance & Financial Services LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to Customer Inquiries: Respond to customer inquiries and resolve their queries in a timely and professional manner.
  • Provide Policy Information: Provide accurate and up-to-date information to customers about their insurance policies.
  • Process Policy Changes: Process changes to customers' insurance policies, including updates to policy details and premium payments.
  • Handle Customer Complaints: Handle customer complaints and concerns in a professional and courteous manner.
  • Identify Customer Needs: Identify customers' needs and provide solutions to meet those needs.
  • Ensure Customer Satisfaction: Ensure that customers are satisfied with the service they receive and that their queries are resolved to their satisfaction.

Requirements:

  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex customer queries and provide effective solutions.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process policy changes and updates.
  • Customer-Focused: A customer-focused approach, with a commitment to providing exceptional service to customers.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development within the company.
  • Supportive Team: A supportive and collaborative team environment.

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