Service Delivery Specialist

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arvato Full time

**About the Role**

We are looking for a Customer Engagement Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, handling inquiries, and working collaboratively with colleagues to achieve business objectives.

Key Responsibilities:

  • Provide tailored information, advice, and guidance to customers
  • Handle inbound phone calls, webchat, and email inquiries
  • Collaborate with colleagues to achieve daily and weekly targets
  • Assist with short-term, ad-hoc campaigns to promote our clients' products

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong listening skills and ability to interact with customers in a professional manner
  • Educated to at least Level 2, including Maths and English qualifications
  • Relevant experience of working one-to-one with the target audience

Benefits:

  • Competitive salary: £22,500 - £26,000 per annum
  • 28 days holiday (including 8 public/bank holidays)
  • Excellent on-the-job training and ongoing core skills development
  • Life assurance and access to a company pension scheme (after qualifying period)
  • Employee assistance programme to ensure your wellbeing


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