Seasonal Customer Service Representative
3 weeks ago
Customer Care Role Overview
Mint Velvet is seeking a Seasonal Customer Care Advisor to join our team on a temporary basis over the holiday period. This is a fast-paced, varied role where you will communicate with customers across all channels to provide a unique and personal service.
Key Responsibilities
- Deliver exceptional customer care at all times
- Ensure a bespoke and personal service is provided to every customer to meet their needs
- Respond to customer queries within our agreed response time
- Handle customer queries across different platforms, including live chat, phone calls, email and social media
- Build relationships with customers and use initiative when dealing with queries
- Liaise with the warehouse team and couriers to resolve any order issues
- Work closely with stores and other head office departments
Requirements
- Proven experience working in a customer-facing role
- Confident and comfortable telephone manner and excellent communication skills
- Confident working in a fast-paced environment
- Brilliantly organised and a great multi-tasker with high attention to detail
- Consistently role model Mint Velvet brand values: 'Entrepreneurial Spirit', 'Passion & Drive', 'Courage & Resilience', 'Collaborative' and 'With Soul'
What We Offer
- Competitive starting salary and great career prospects in a fast-paced and growing business
- 50% staff discount
- Hybrid or remote working arrangements
- Bespoke induction support and ongoing development to help you thrive in your new role
- A welcoming and inspiring work-environment
Language
English
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