Seasonal Customer Service Representative

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom MINT VELVET Full time

Customer Care Role Overview

Mint Velvet is seeking a Seasonal Customer Care Advisor to join our team on a temporary basis over the holiday period. This is a fast-paced, varied role where you will communicate with customers across all channels to provide a unique and personal service.

Key Responsibilities

  • Deliver exceptional customer care at all times
  • Ensure a bespoke and personal service is provided to every customer to meet their needs
  • Respond to customer queries within our agreed response time
  • Handle customer queries across different platforms, including live chat, phone calls, email and social media
  • Build relationships with customers and use initiative when dealing with queries
  • Liaise with the warehouse team and couriers to resolve any order issues
  • Work closely with stores and other head office departments

Requirements

  • Proven experience working in a customer-facing role
  • Confident and comfortable telephone manner and excellent communication skills
  • Confident working in a fast-paced environment
  • Brilliantly organised and a great multi-tasker with high attention to detail
  • Consistently role model Mint Velvet brand values: 'Entrepreneurial Spirit', 'Passion & Drive', 'Courage & Resilience', 'Collaborative' and 'With Soul'

What We Offer

  • Competitive starting salary and great career prospects in a fast-paced and growing business
  • 50% staff discount
  • Hybrid or remote working arrangements
  • Bespoke induction support and ongoing development to help you thrive in your new role
  • A welcoming and inspiring work-environment

Language

English



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