Customer Service Representative

6 days ago

Belgrave, United Kingdom E Next Full time
About E.ON Next

We're a team of passionate individuals dedicated to creating a sustainable future, one little big step at a time. Our mission is to power everything and everyone with sustainable energy, making climate action feel good.

Job Title: Energy Specialist

We're seeking a talented Energy Specialist to join our customer operations team. As an Energy Specialist, you'll be responsible for delivering exceptional customer experiences, taking full ownership of customer journeys, and consistently delivering outstanding service.

Key Responsibilities:
  • Provide efficient and knowledgeable solutions to customer queries, using state-of-the-art tech to do so.
  • Empathize with customers, go above and beyond to resolve issues, and provide fantastic solutions.
  • Think on your feet, use your initiative, and make important decisions to drive customer satisfaction.
  • Work collaboratively with the team to achieve goals, celebrate successes, and learn from challenges.
What We Offer:
  • A competitive salary of £24,195-£26,010 per annum, dependent on experience.
  • A generous pension scheme and access to a range of market-leading flexible benefits.
  • A flexible hybrid working approach, with 2-3 days a week in our dedicated hub.
  • 26 days holiday plus bank holidays, and a guaranteed birthday off.
  • Weekly socials, where we get together as a family to wind down.
Requirements:
  • A passion for delivering exceptional customer experiences.
  • Resilience and excitement to solve complex problems.
  • Good English skills, both written and verbal.
  • A committed team player, with a drive to identify and implement change.
  • Confidence in making important decisions and a commitment to providing an outstanding customer journey.
Why Join Us?

We're committed to equal opportunities and actively promote a diverse and inclusive working environment. We realize the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full-time, part-time, variable start and finishing times.

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