Customer Service Representative
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We're a team of passionate individuals dedicated to creating a sustainable future, one little big step at a time. Our mission is to power everything and everyone with sustainable energy, making climate action feel good.
Job Title: Energy SpecialistWe're seeking a talented Energy Specialist to join our customer operations team. As an Energy Specialist, you'll be responsible for delivering exceptional customer experiences, taking ownership of customer journeys, and consistently delivering outstanding service.
Key Responsibilities:- Provide efficient and knowledgeable solutions to customer queries
- Use state-of-the-art tech to deliver brilliant customer experiences
- Empathize with customers and go above and beyond to resolve issues
- Think on your feet and make important decisions
- Drive change and identify opportunities for improvement
- 26 days holiday plus bank holidays and a birthday off
- Access to market-leading flexible benefits
- A generous pension scheme
- Work-life balance with flexible hybrid working
- Weekly socials and a supportive team environment
- Passion for delivering exceptional customer experiences
- Resilience and ability to solve complex problems
- Good English skills, both written and verbal
- Commitment to providing an outstanding customer journey
- Salary of £24,195-£26,010 per annum dependent on experience
- Flexible hybrid working with 2-3 days in the office per week
- Opportunity to work in a fast-paced, dynamic environment
We're committed to equal opportunities and actively promote a diverse and inclusive working environment. If you're passionate about customer service and sustainability, we'd love to hear from you
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