IT Service Manager

2 weeks ago


London, Greater London, United Kingdom Post Office Full time
Summary

Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield– Hybrid

Key Responsibilities

As an IT Service Manager, you will be responsible for the overall management of the Back office IT Cloud Platform service delivery, ensuring robust service availability levels, performance, and process maturity, working closely with the key third-party providers.

The services include management of Cloud based applications built on Azure, AWS, Service-Now, Google Cloud and other native SaaS platforms.

About the Role

We are seeking an experienced IT Service Manager to join our core platforms function, focusing on our Back Office Cloud Platforms Systems. The successful candidate will have a strong background in managing Retail and Regulatory Back-office SaaS applications, with extensive experience in consulting and/or solution architecture in Cloud Data and Analytics applications, Middleware and integration in a retail environment.

Key qualifications include excellent people management skills, ability to converse effectively at all levels of the business, ITIL processes and IT service Management processes, customer first thinking and behavior, and ability to deliver the services consumed within the agreed contract – 3rd party management expected.

What We Offer

We offer a comprehensive benefits package, including 25 days annual leave that increases with tenure, up to 10% on target bonus opportunity, access to Benenden Healthcare, generous pension contribution, life assurance, income protection after 12 months service, full support from our employee assistance programme and access to our employee benefits platform, and ever-evolving learning and development opportunities.



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