Customer Service Representative

5 days ago


Ashford, Kent, United Kingdom Tenpin Ltd Full time
Role Overview

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin Ltd.

Job Summary

This role involves delivering exceptional customer experiences, providing support, and maintaining a clean and organized environment. As a key member of our team, you will be responsible for handling customer inquiries, booking appointments, and assisting with sales opportunities.

Key Responsibilities
  • Deliver outstanding customer service by being approachable, friendly, and responsive to customer needs.
  • Manage the reception area efficiently, ensuring smooth operations and excellent communication.
  • Identify and capitalize on sales opportunities to enhance revenue growth.
  • Maintain a clean and tidy environment, adhering to health and safety standards.
  • Prepare and serve food and drinks, ensuring high-quality presentation and excellent customer satisfaction.
Requirements and Qualifications
  • Demonstrate confidence, energy, and a positive attitude in a fast-paced environment.
  • Possess strong communication skills, with the ability to effectively interact with customers and colleagues.
  • Show flexibility in working patterns, including evenings and weekends as required.
  • Be a team player, demonstrating a willingness to collaborate and contribute to the success of the team.
Benefits
  • Tenpin Treats: Enjoy retailer discounts, Smart Tech, and Best Doctors benefits.
  • Free Bowling: Experience the thrill of bowling with family and friends.
  • Free Food: Enjoy meals when working six hours or more.
  • Enhanced Leave: Take advantage of maternity, paternity, and adoption leave options.
  • Medicash Health Care: Receive cash back rewards for medical expenses.
  • Employee Assistance Programme: Access confidential counseling services.
  • Life Assurance: Receive 2x annual salary coverage.
  • Long Service Awards: Celebrate milestones and dedication to the company.
  • Recommend a Friend Scheme: Earn rewards for successful referrals.
  • On-the-Spot Rewards: Enjoy surprise recognition and incentives.
Career Development

If you're eager to grow your career with Tenpin Ltd, we offer opportunities for advancement and professional development. Our managers often start as Team Members and progress into leadership roles.

We estimate the salary range for this position to be between £20,000 - £25,000 per annum, depending on location and experience.



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