Executive Director of Client Retention
3 weeks ago
Company Overview: BlueOptima Group is a pioneering force in software development optimization, helping top organizations deliver better software, faster and more efficiently. As a key member of our executive leadership team, you will play a critical role in driving our customer-centric approach.
Salary: £150,000 - £220,000 per annum (dependent on experience)
Job Description
You will lead the development and execution of a comprehensive customer success strategy, focusing on client retention and growth. This involves building and growing a high-performing customer success team, collaborating closely with sales, marketing, and product teams to enhance customer satisfaction and retention.
- Scaling up the Customer Success team to drive significant customer value.
- Establishing a robust culture of mutual accountability between the Customer Success team and clients.
- Overseeing a team of 7 dedicated professionals committed to delivering exceptional customer experiences.
- Driving product adoption, user retention, and customer satisfaction through targeted initiatives.
- Designing and implementing processes to measure and improve customer satisfaction and retention, leveraging customer feedback to inform continuous improvement.
- Working closely with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams aligned with customer needs.
A strong background in customer success, account management, or related fields, along with a proven track record of delivering exceptional customer experiences, is essential for this role.
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Client Retention Director
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Client Retention Director
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Client Retention Specialist
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