Senior Spa Therapist
2 weeks ago
We are seeking a highly skilled and experienced Senior Spa Therapist to join our team at Bannatyne Group. As a Senior Spa Therapist, you will be responsible for leading a team of Spa Therapists, providing exceptional customer service, and ensuring a relaxing and rejuvenating experience for all clients.
Key Responsibilities:- Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
- Lead, mentor, and support Junior Spa Therapists, ensuring a culture of continuous learning and professional growth.
- Liaise and support the Spa Manager in achieving business objectives.
- Provide professional, high-quality service to ensure a positive experience for all clients.
- Ensure the proper use of spa equipment and maintain high standards of cleanliness.
- Build and maintain strong client relationships, encouraging repeat visits and referrals.
- Assist in promoting spa services, special offers, and products to enhance the guest experience based on consultations.
- Maximise revenue opportunities in accordance with targets and seek assistance if needed.
- Stay informed about the latest industry trends and techniques to continuously enhance skills.
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
- Proven experience as a Spa Therapist.
- Strong interpersonal and communications skills, with a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
- B-Fuelled - Complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increasing with tenure.
- Free gym membership.
- Complimentary gym membership (after 2 years service).
- Discounted Spa Treatments - 30%.
- Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health Well-Being & EAP Services.
- Length of services awards.
- Staff awards and Bonuses.
- Discounted entertainment and shopping.
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