Senior Spa Therapist

4 weeks ago

Cardiff, Cardiff, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and experienced Senior Spa Therapist to join our team at Bannatyne Group. As a Senior Spa Therapist, you will be responsible for leading a team of spa therapists, providing exceptional customer service, and ensuring a relaxing and rejuvenating experience for all clients.

Key Responsibilities
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Lead, mentor, and support junior spa therapists, ensuring a culture of continuous learning and professional growth.
  • Liaise and support the spa manager to ensure seamless operations.
  • Provide professional, high-quality service to ensure a relaxing and rejuvenating experience for all clients.
  • Ensure the proper use of spa equipment and maintain high standards of cleanliness.
  • Build and maintain strong client relationships, encouraging repeat visits and referrals.
  • Assist in promoting spa services, special offers, and products to enhance the guest experience based on consultations.
  • Maximise revenue opportunities in accordance with your targets and seek assistance if needed.
  • Stay informed about the latest industry trends and techniques to continuously enhance your skills.
  • Adhere to all company health and safety guidelines.
Requirements
  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • Proven experience as a spa therapist.
  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer

As a Senior Spa Therapist at Bannatyne Group, you will have the opportunity to work in a luxurious environment, equipped with the best tools and products, and surrounded by a team that values your expertise. You will also have access to career and personal development training, mental health and well-being services, and a range of benefits, including B-Fuelled, flexible scheduling, and discounted spa treatments and products.

We are committed to excellence in health and wellness and are dedicated to providing our clients with the best possible experience. If you are a motivated and experienced spa therapist looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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