Senior Spa Therapist

4 weeks ago

Cardiff, Cardiff, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly skilled and experienced Senior Spa Therapist to join our team at Bannatyne Group. As a Senior Spa Therapist, you will be responsible for leading a team of therapists, providing exceptional customer service, and ensuring a relaxing and rejuvenating experience for all clients.

Key Responsibilities
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Lead, mentor, and support junior spa therapists, promoting a culture of continuous learning and professional growth.
  • Liaise and support the spa manager to ensure seamless operations.
  • Provide professional, high-quality service to ensure a positive experience for all clients.
  • Ensure the proper use of spa equipment and maintain high standards of cleanliness.
  • Build and maintain strong client relationships, encouraging repeat visits and referrals.
  • Assist in promoting spa services, special offers, and products to enhance the guest experience based on consultations.
  • Maximise revenue opportunities in accordance with targets and seek assistance if needed.
  • Stay informed about the latest industry trends and techniques to continuously enhance skills.
Requirements
  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • Proven experience as a spa therapist.
  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
What We Offer
  • B-Fuelled - Complimentary lunch or breakfast.
  • Flexible schedule.
  • 28 days annual leave increasing with tenure.
  • Free gym membership.
  • Complimentary gym membership (after 2 years service).
  • Discounted spa treatments - 30%.
  • Discounted spa goods - 20% ELEMIS products.
  • Discounted meals and beverages - 50% cafe/bar.
  • Career & Personal Development training.
  • Mental Health Well-Being & EAP Services.
  • Length of service awards.
  • Staff awards and bonuses.
  • Discounted entertainment and shopping.
Why Bannatyne?

At Bannatyne Group, we are dedicated to excellence in health and wellness. As a Senior Spa Therapist, you will have the opportunity to lead a team, inspire excellence, and make a significant impact on our clients' well-being. You'll work in a luxurious environment, equipped with the best tools and products, and surrounded by a team that values your expertise.

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