Team Lead

3 weeks ago


Wallingford, Oxfordshire, United Kingdom Greggs Plc Full time

About Greggs Plc

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We're a leading UK-based bakery food-on-the-go retailer with a rich history dating back to 1939. We pride ourselves on providing excellent customer service and striving for operational excellence.

Job Description:

As our Shop Supervisor, you'll be an integral part of our shop management team, ensuring the smooth day-to-day running of our retail store when the Manager is not available. You'll engage and motivate your team members, provide guidance and support where needed, and maintain high standards of customer service.

Key Responsibilities:

  • Lead and manage the shop floor team during the Manager's absence
  • Maintain high standards of customer service and ensure seamless customer experiences across multiple channels (in-shop, delivery, Click+Collect, and drive-thru)
  • Monitor and maintain shop inventory, ordering supplies as needed, and adhere to stock control procedures
  • Manage cash handling, operate the tills accurately, and balance cash transactions
  • Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and maintain a clean and safe working environment

Requirements:

  • Proven experience in a supervisory or leadership role within a retail environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
  • Excellent problem-solving and decision-making abilities, with a proactive approach to resolving issues
  • Able to work flexibly, including weekends, bank holidays, and varying shifts
  • Degree or equivalent qualification in Business Administration, Management, or a related field (desirable)

What We Offer:

  • A competitive salary: £28,000 - £32,000 per annum (dependent on location and experience)
  • A comprehensive training program, focusing on leadership development and business acumen
  • Ongoing support and coaching from experienced managers and mentors
  • Opportunities for career progression and professional growth within our organization
  • A fun, dynamic work environment with like-minded individuals who share our passion for delivering exceptional customer experiences

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