Global IT Support Specialist

3 days ago


Warrington, Warrington, United Kingdom CV-Library Full time

We are seeking a Global IT Support Specialist to join our team on a 12-month rolling contract. This role involves providing technical and application support to employees globally.

Responsibilities:
  • Respond to incoming calls, chats, and emails, offering timely and effective IT support.
  • Create and manage support tickets, documenting all activities for seamless follow-up.
  • Troubleshoot and resolve complex issues or escalate them to higher support levels as needed.
  • Develop and implement comprehensive training programs for team members.
  • Participate in internal projects, contributing to process improvement and excellence.
Requirements:
  • Bachelor's Degree in a relevant field or equivalent experience.
  • Proven track record of applying ITIL and ITSM frameworks in a technical support role.
  • Experience working in a technical support environment, with a strong foundation in customer service.
  • Fluent German language proficiency and additional languages like Spanish, Italian, or French.
  • Strong customer service skills and ability to communicate with diverse stakeholders.
  • Flexibility to work rotating shifts and occasional bank holidays.
Salary: $60,000 - $80,000 per annum

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