Technical Support Specialist
16 hours ago
We are seeking a skilled Technical Support Specialist to join our dynamic team at CV-Library in Chester. As a key member of our Specialty Service Desk, you will be the primary point of contact for clients, handling inquiries via telephone, email, chat, or portal.
Your responsibilities will include:
- Accepting incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
- Providing IT support to employees and partners globally, with a focus on the EMEA region.
- Participating in application testing, upgrades, and deployment, as well as internal Service Desk projects.
Requirements:
- Native or near-native fluency in German, with a good command of English.
- Excellent customer service skills, with the ability to effectively communicate technical information.
- Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
- A positive and flexible team player with a willingness to learn and contribute to the team's success.
- Familiarity with ITIL Framework and ITSM is a plus.
- Prior experience in technical support or a Service Desk environment.
- Proficiency with Microsoft Office Suite and knowledge of telephony systems.
- Experience supporting applications and Microsoft Windows is preferred.
Estimated Salary: £19 per hour.
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Technical Support Specialist
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