German Speaking IT Support Specialist
13 hours ago
German Speaking IT Support Specialist
Estimated Salary: £19 per hour
Location: Chester, UK
We are seeking a highly motivated and fluent German speaker to join our dynamic team as an IT Support Specialist in Chester. As a key member of the Specialty Service Desk, you will be the primary point of contact for clients, handling inquiries via various channels.
Your responsibilities will include accepting incoming calls, chats, and tickets, directing them to the appropriate support groups while managing end-user expectations. You will provide technical support to employees and partners globally, with a focus on the EMEA region.
Main Responsibilities:
- Accept incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
- Provide technical support to employees and partners globally, with a focus on the EMEA region.
- Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects.
Requirements:
- Native or near-native fluency in German, with a good command of English.
- Excellent customer service skills, with the ability to effectively communicate technical information.
- Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
- A positive and flexible team player with a willingness to learn and contribute to the team's success.
- Familiarity with ITIL Framework and ITSM is a plus.
- Prior experience in technical support or a Service Desk environment.
- Proficiency with Microsoft Office Suite and knowledge of telephony systems.
- Experience supporting applications and Microsoft Windows is preferred.
This is a fantastic opportunity to work with a global organisation and contribute to the success of our dynamic team. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
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