Regulatory Liaison Officer

2 weeks ago


London, Greater London, United Kingdom Fairstone Group Ltd. Full time
About the Position

Fairstone Group Ltd. is seeking an experienced Complaints Handler to join its Central Compliance Team. As a key member of this team, you will play a crucial role in handling complaints and maintaining regular liaison with regulatory bodies and insurers.

Key Responsibilities:
  • Complaints Handling: Set up, acknowledge, and log new complaints, ensuring prompt resolution.
  • Investigation and Response: Investigate complaints and draft final response letters, ensuring compliance with regulatory requirements.
  • Liaison with FOS: Work closely with the Head of Central Compliance to maintain effective liaison with the FOS, including collating business files and drafting responses.
  • Process Improvement: Conduct root cause analysis on complaints, identifying areas for improvement and collaborating with performance directors and operational directors to implement changes.
  • Workload Management: Manage a varied workload of complaints with competing deadlines, ensuring timely resolution.

Estimated Salary Range: £45,000 - £55,000 per annum, based on location and experience.



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