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Hotel Operations Manager

2 months ago


Manchester, United Kingdom Leonardo Hotel Manchester Central Full time

About the Role:

We are seeking a highly skilled and experienced Duty Manager to join our team at Leonardo Hotel Manchester Central. As a key member of our senior operational team, you will play a vital role in ensuring the smooth day-to-day operation of our hotel.

Key Responsibilities:

  • Supervise and coordinate the activities of the hotel's operational teams to ensure exceptional guest experiences.
  • Support the senior management team in implementing hotel policies and procedures.
  • Develop and maintain strong relationships with guests, colleagues, and external partners.
  • Manage conflicts and complaints in a professional and efficient manner.
  • Collaborate with the local HR team to host engaging activities for the team.

Requirements:

  • Proven experience in a similar role within the hospitality industry.
  • Strong operational knowledge with the ability to work across departments as required.
  • Excellent problem-solving skills and conflict resolution abilities.
  • Ability to work at pace and adapt to changing situations.
  • Strong communication and interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing job-related training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading hotel brand.