Hotel Operations Manager

3 weeks ago


Manchester, United Kingdom The Midland Full time
Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at The Midland. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and efficiency.

Key Responsibilities:
  • Manage and coordinate the activities of the front office, concierge, and housekeeping departments to ensure seamless guest service and high-quality standards.
  • Develop and implement strategies to improve guest satisfaction, increase revenue, and reduce costs.
  • Supervise and train staff to ensure they have the skills and knowledge to provide excellent guest service and meet the hotel's quality standards.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments to ensure effective communication and coordination of hotel operations.
Requirements:
  • Proven experience in hotel operations management, preferably in a similar role.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and other stakeholders.
  • Ability to analyze data and make informed decisions to drive business results.
  • Knowledge of hotel operations software and systems, including property management systems and revenue management tools.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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