Customer Service Representative

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
Customer Support Administrator Opportunity

WE Talent is currently supporting an exciting business in Braintree with their search for a Customer Support Administrator to join their experienced team.

This role is working at the company's modern premises and provides training and ongoing career support.

Our client is looking for individuals who have a drive to support their customers and strive for customer service excellence.

This role will be representing the company brand, and we therefore are looking for candidates with professionalism who can align with their company values.

This role is full-time, permanent, covering 40 hours over a Monday to Saturday week.

Key Responsibilities:
  1. Administrative Tasks: Completing all admin tasks for the contact centre in line with the current SLA timeframes.
  2. Team Support: Assisting all teams with calls and tasks when required to maintain excellent service levels.
  3. Target Achievement: Ensure all contact centre targets and KPI's are met to ensure service levels remain high.
  4. Customer Liaison: Liaise with difficult customers whilst also following the correct complaints procedure when required.
  5. Brand Protection: Building rapport with the customer to ensure the protection of the brand.
  6. Service Excellence: Providing excellent service to ensure we are retaining existing customers and reducing refunds and goodwill gestures.
Requirements:
  1. Previous Experience: Previous experience in customer support is essential (ideally phone based but we are open).
  2. Technical Skills: Computer literate with the ability to learn new technology.
  3. Team Player: A strong team player with a will to support colleagues.
Benefits:
  1. Holiday Entitlement: 24 days holiday + bank holidays (increases with service).
  2. Salary Progression: Salary progression and the opportunity to earn a team bonus.
  3. Free Parking: Free parking.
  4. Company Pension: Company pension.
  5. Company Events: Great company events and team building.


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