Mitigation Department Leadership Role
6 days ago
About the Job
We are seeking a skilled and experienced Credit Management Senior Specialist to join our team at Acorn Insurance. As a key member of our Mitigation Department, you will be responsible for leading a team of credit hire handlers and driving our culture of openness.
Job Summary
- Lead a team of credit hire handlers within our mitigation department
- Performance management of staff, including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
- Undertake handler audits of a minimum of 5 file audits per handler per month, highlighting trends, training and development needs, and driving integral data within the claim file
Key Responsibilities
- Act as a key link between the mitigation department and the wider business to maintain mitigation awareness across the business
- Impart technical knowledge to the team through mentoring and coaching, displaying a thorough knowledge of areas of indemnity, liability, and credit hire
- Maximise capture opportunity for our panel of service providers, delivering the right outcome for both the customer and Acorn Insurance
- Participate in the design, development, and implementation of new claims management process improvements and assist with the design and delivery of training
Requirements
- Experience of motor claims is essential
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- Highly motivated self-starter with a clear, focused, and determined approach to problem-solving
What We Offer
- A competitive salary of £38,000 - £46,000 plus an achievable annual bonus of £2,800 paid quarterly
- Enhanced Annual Leave entitlement starting at 30 days and potentially increasing to 34 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- High Street vouchers and discounts
- Fresh fruit deliveries twice a week*
- £260 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support with a wide network of mental health first aiders and free counselling sessions
- Regular Employment Engagement including ongoing competitions with fantastic prizes
*On selected sites
All roles are subject to DBS and Financial checks.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their visa.
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