Electronics Technical Advisor

5 days ago


East Midlands, United Kingdom Enterprise Recruitment Ltd Full time
Enterprise Recruitment Ltd has an exciting opportunity for an Electronics Technical Advisor to become a product champion within the organisation. This role involves managing one of their products, supporting both customers and internal teams with troubleshooting, and staying at the forefront of industry advancements to advise on new product development.

The successful Electronics Technical Advisor will be responsible for gaining a comprehensive understanding of the hardware and related software products offered by the company and becoming the go-to expert. They will also conduct hands-on testing of CCTV systems and related software products, and provide technical support via phone and email. Additionally, they will support new AI development projects on the hardware front through knowledge of edge computing hardware like NVIDIA Jetson.

The estimated salary for this position is £37k - £47k per annum. Responsibilities include:
  1. Manage helpdesk tickets from initiation to resolution, ensuring effective solutions through collaboration with various departments.
  2. Provide technical support via phone and email, assisting with fault diagnosis and general technical queries.
  3. Gain a comprehensive understanding of the hardware and related software products offered by the company and become the go-to expert.
  4. Conduct hands-on testing of CCTV systems; Digital Video Recorders (DVR, MDVR, NVR, etc.), Analogue and IP cameras, 4G Routers, and VMS software products to identify and troubleshoot faults.
  5. Support the new AI development projects on the hardware front through knowledge of edge computing hardware like NVIDIA Jetson.
This role requires a passion for hardware/electronics, preferably in the electronics or tech industry with CCTV or networking, as well as knowledge of networking.

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