Current jobs related to Customer Service Representative - Northampton, Northamptonshire - Ricoh
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break is a leading provider of hospitality services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that their experience is memorable and enjoyable.You will work as...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brook Street NMR. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Impact Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical solutions to our clients.Duties and Responsibilities:Diagnose customer product...
-
Customer Service Representative
4 days ago
Northampton, Northamptonshire, United Kingdom Dunelm Full timeJob Role OverviewPay £6.72 - £11.44 per hour.Our coffee shops in Northampton are looking for a Customer Service Representative to work a minimum of 20 hours per week. The hours will be spread across the week and will include at least one evening and one Saturday or Sunday shift.Dunelm's coffee shops, affectionately titled Pausa, are thriving, and our...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeCustomer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeCustomer Care Representative OpportunityTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to join our team. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across multiple channels, including phone, email,...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom My 1st Years Full timeAbout My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom My 1st Years Full timeAbout My 1st YearsWe are a leading online retailer of baby gifts and products. Our mission is to provide exceptional customer service and ensure that every customer has a positive experience with our brand.Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Hays Specialist Recruitment Limited. As a key member of our sales team, you will play a crucial role in providing exceptional customer service and driving sales growth.Key Responsibilities:Customer Service: Respond promptly and...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Nationwide Building Society. As a key member of our Collections and Recoveries department, you will play a vital role in supporting our customers through challenging financial times.As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Service Representative to manage customer interactions across multiple channels, including phone, live chat, and email. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
1 month ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Care Representative to manage customer interactions across multiple channels, including phone, email, and live chat. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Northampton, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and...
-
Customer Service Representative
2 weeks ago
Northampton, Northamptonshire, United Kingdom Tate Hertfordshire Full timeSenior Collector and Negotiator RoleWe're looking for a skilled Customer Service Representative to join our Collections and Recoveries team.The ideal candidate will have excellent customer service skills and be able to communicate effectively with customers over the phone.Key Responsibilities:• Communicate with customers to resolve outstanding debts and...
-
Sales and Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Sales and Customer Service RepresentativeJob Description:We are seeking a highly skilled Sales and Customer Service Representative to join our team at Impact Recruitment. As a Sales and Customer Service Representative, you will be responsible for handling customer sales inquiries, providing excellent customer service, and managing customer...
Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Scheduling Advisor to join our team at Ricoh UK's Contact Centre in Northampton.
Key Responsibilities- Process customer requests for service assistance by scheduling engineers to attend customer requests, ensuring effective and professional service delivery in line with agreed customer contractual service levels and company procedures.
- Take ownership of customer requests for technical assistance, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling, and dealing with engineer queries to ensure customer service level agreements are met and penalties avoided.
- Provide outstanding customer service to both external and internal customers through taking calls and responding appropriately, including offering first-level technical assistance using online knowledge bases to offer a fast fix and prevent engineer calls, escalating unresolved calls to engineer visits within required timescales, and providing general customer service to ensure all queries are dealt with.
- Promote company initiatives to enhance customer satisfaction and company performance.
- Communicate with the Field Service Manager on areas of activity, including performance, response times, and customer escalations, to address issues quickly and efficiently.
- Adhere to Ricoh policies and procedures to ensure high-quality and efficiencies.
- Maintain database integrity by verifying customer information and file maintenance.
- Good telephone manner
- Excellent customer handling skills
- Written communication skills to enable effective communication with internal and external contacts
- Knowledge of relevant systems and procedures
- Basic understanding of the Ricoh and non-Ricoh product ranges
- Commercial awareness of the company's customer base
- Good geographical knowledge
- Negotiation skills
- Problem-solving skills
- An excellent package with solid basic, strong bonus, and company benefits, including a competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme, flexible retirement plan, and more.
- Opportunity to join a global company
