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Field Service Technician

2 months ago

Norwich, Norfolk, United Kingdom Virgin Media O2 Full time
Role Summary

Virgin Media O2 is seeking a motivated and customer-focused Field Service Technician to join our team. As a key member of our technical team, you will be responsible for installing and repairing telecommunications equipment, ensuring excellent customer service and resolving technical issues in a timely manner.

Key Responsibilities
  • Install and maintain telecommunications equipment, including broadband and mobile network infrastructure.
  • Repair and troubleshoot technical issues with equipment and systems.
  • Provide excellent customer service, ensuring customer satisfaction and resolving complaints in a professional manner.
  • Collaborate with the technical team to share information and best practices.
  • Document processes and follow company standard procedures and protocols.
Requirements
  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and outside in all weathers.
  • Excellent problem-solving skills and ability to find suitable solutions for customers.
  • Strong customer-focus and ability to build great relationships with customers.
  • Organised and motivated individual with a customer-focus.
What We Offer
  • A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
  • 25 days of annual leave, including your birthday and all UK bank holidays.
  • A first-rate pension programme with up to 10% matching contributions.
  • The ability to buy and sell up to 5 days of leave to suit your individual needs.
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance.