Customer Service Field Technician

1 day ago


Norwich, Norfolk, United Kingdom BT Security Full time
Your Career Opportunity
Become a skilled Customer Service Field Technician with BT Security and embark on a rewarding career journey. As a Field Technician, you'll be responsible for delivering exceptional customer service, resolving technical issues, and providing expert advice on our products and services. With our comprehensive training program, you'll gain the skills and confidence to succeed in this role and beyond.

About the Job
As a Field Technician, you'll work independently, visiting customer sites to troubleshoot and resolve technical issues. You'll use your analytical skills to diagnose problems and implement effective solutions, ensuring customer satisfaction and loyalty. With a strong focus on customer service, you'll provide expert advice and guidance to customers, helping them get the most out of our products and services.

What You'll Need
To excel in this role, you'll need excellent communication and interpersonal skills, as well as a strong technical aptitude. A full manual driving license with no more than six points is also essential. We're looking for individuals who are passionate about delivering exceptional customer service and are committed to ongoing learning and development.

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