Post-Sales Technical Advocate

2 weeks ago

London, Greater London, United Kingdom Vanta Full time
About the Job

We are seeking a Post-Sales Technical Advocate to join our team in EMEA. As a key member of our Solutions Engineering organization, you will be responsible for providing technical expertise and custom-tailored solutions to our customers.

Responsibilities
  • Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
  • Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
  • Influence Vanta's strategy and product priorities to drive adoption and retention by being the voice of the customer
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Work cross-functionally to resolve customer business issues and work toward mutual goals
  • Develop processes and workflows that allow us to build and scale a best-in-class Solutions Engineering organization
Requirements
  • Must be able to work in our Dublin or London office 3 days a week
  • 2+ years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
  • You exhibit outstanding communication abilities and feel equally at ease when presenting to both individual contributors and decision-makers
  • You have a track record of working on multiple projects simultaneously, while operating independently to drive projects to completion
  • Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
  • You are creative, curious, technical, and naturally persuasive
  • You are detail-oriented and organized
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
  • You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
  • Familiarity with REST API development and service integrations is a plus
  • Ideally has prior B2B SaaS experience
What We Offer
  • Industry-competitive salary (£90,000 - £110,000 per year), including equity
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
  • Health & wellness stipend
  • Remote workspace stipend
  • Pension matching
  • 25 days of PTO per year and unlimited sick time
  • 8 company paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events

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