Hotel Operations Manager

4 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Full time

Job Title: Hotel Operations Manager

About the Role:

We are seeking an experienced Hotel Operations Manager to join our team at Eden Hotel Collection. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and leading a team of dedicated professionals.

Key Responsibilities:

  • Manage the day-to-day operations of the hotel, including front-of-house and back-of-house functions.
  • Lead a team of hotel staff, providing guidance, support, and development opportunities.
  • Ensure exceptional guest service, exceeding expectations and delivering a 4-red-star guest experience.
  • Identify and maximize sales opportunities, working closely with the sales team to drive revenue growth.
  • Develop and implement strategies to improve hotel performance, including quality, safety, and sustainability initiatives.
  • Collaborate with the General Manager to develop and implement business plans, ensuring alignment with company objectives.
  • Manage budgets, forecasts, and financial reports, ensuring accurate and timely reporting.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • Proven experience in hotel operations management, preferably in a 4-red-star or luxury hotel environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Financial acumen, with experience in budgeting, forecasting, and financial reporting.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional guest service.
  • Strong knowledge of hospitality industry trends, with a focus on sustainability and quality.

What We Offer:

  • A competitive salary and benefits package, including enhanced annual leave and service charge.
  • Opportunities for career development and growth, with a focus on leadership and management skills.
  • A collaborative and supportive work environment, with a focus on teamwork and employee well-being.
  • Access to our wellbeing centre, with Hello Fresh recipes, fitness videos, and money management tools.
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
  • Support via our wellbeing strategy, based on money, mind, body, and heart, with a focus on employee well-being and development.

Why Join Us:

Eden Hotel Collection is a passionate advocate of providing equitable workplaces, seeking to recruit, develop, and retain talented individuals from diverse backgrounds, perspectives, and skills. We are committed to providing a great place to work, with a focus on employee well-being, development, and satisfaction.

INDMP



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