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German Speaking Technical Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Slough. As a Technical Support Advisor, you will provide vital technical support to our client's employees, utilizing your excellent communication skills and technical expertise to resolve complex IT issues.
Key Responsibilities:
- Provide Level 1 remote and occasional desk-side technical support to our client's employees.
- Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
- Liaise with 3rd party support providers to escalate and resolve support queries as needed.
- Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.
Requirements:
- Fluency in German is essential.
- Previous technical support experience is essential.
- Must be within a commutable distance to Slough and able to work 5 days a week in the office.
- Strong customer service and communication skills are required.
What We Offer:
We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development. If you are passionate about technology and providing excellent customer service, we would love to hear from you.
