Strategic Account Manager
1 day ago
About the Role:
Terryberry is seeking a Strategic Account Manager to join our team. This individual will be responsible for creating and developing strategic relationships with a wide range of clients across our product sets.
Key Responsibilities:
- Own client onboarding, ensuring a seamless transition from Sales to Implementation and Client Success
- Develop and execute plans to drive client engagement and revenue growth
- Monitor customer KPIs and take ownership of the customers usage of the platform
- Identify growth opportunities during client reviews and renewals
- Provide frontline support, addressing queries, issues, and offering guidance
- Drive client engagement through targeted campaigns, events, and communications strategies
- Take ownership of problem-solving between Clients, Customer Care/Support, and Product/Marketing teams
- Achieve renewal, churn, portfolio growth, and customer satisfaction targets
- Ensure Client account invoicing and administration is correct in relevant systems
- Collaborate with Marketing/Product to provide clients with relevant communications to enhance product utilization
Requirements:
Demonstrable track record of achieving client retention, growth, and satisfaction of client accounts
Excellent negotiation skills and strong commercial awareness
Organized, methodical, and high level of attention to detail, numbers, reporting, and finances
Demonstrable examples of customer centricity, outcome-focused, and customer champion mentality
Knowledge and experience in Microsoft 360 range essential
4 years or more experience of Account Management, Customer Success Manager, or similar essential
Experience in CRM and Transactional software desirable (specifically Salesforce, SAGE, and SAGE CRM)
About Us:
Terryberry is the recognition and engagement company that ignites employee success. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
Compensation:
The estimated salary for this role is $85,000 - $105,000 per annum, depending on location and experience.
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