Waitrose Retail Partner

2 days ago


Salisbury, Wiltshire, United Kingdom John Lewis Partnership Full time

We are seeking a Customer Experience Expert to join our team at Waitrose & Partners. As a key member of our customer experience team, you will be responsible for ensuring that our customers have an exceptional shopping experience in our stores.

About the Role

This is an exciting opportunity to work with a forward-thinking company that values its employees and strives to deliver outstanding customer service. You will be part of a close-knit team that is passionate about providing an exceptional shopping experience for our customers.

As a Customer Experience Expert, you will be responsible for:

  • Providing excellent customer service and resolving customer complaints in a professional and courteous manner
  • Working closely with store managers and colleagues to identify opportunities to improve the customer experience
  • Developing and implementing initiatives to enhance the overall shopping experience for our customers

We are looking for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of what drives customer satisfaction. If you have a positive attitude, excellent communication skills, and a commitment to delivering high-quality service, we would love to hear from you.

Estimated Salary: £25,000 - £30,000 per year

Benefits: Competitive salary, generous pension scheme, employee discounts, and opportunities for career development and progression.

Others: We offer a dynamic and supportive work environment, where you can grow your career and develop new skills.



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