Business Services Coordinator

2 weeks ago

Doncaster, Doncaster, United Kingdom Close Brothers Group Full time

Job Summary

We are seeking a highly skilled Business Services Executive to join our team at Close Brothers Group. As a key member of our Business Services team, you will provide critical support to our partner hubs and partners in the completion of centralised tasks.

Key Responsibilities

  • Dealer onboarding, including Sanction and FCA licence checks.
  • Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments.
  • Commission adjustment and monthly reconciliation.
  • HPI – Dealer Funding.
  • CIFAS – Fraud monitoring.

Regulatory Compliance

  • Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection.
  • Completion of Data SARs, and other GDPR related activities.
  • Customer CRA File updates and amendments.
  • Review Experian (credit) disputes and ensure you reach a resolution that is communicated.
  • Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment.

Day-to-Day Tasks

  • Telephone Queries from Hub, Dealer, Customer and other 3rd parties.
  • Keeping up to date with Emails & Post.
  • HPI (Hire Purchase Investigations) monitoring.
  • Monthly MI reporting to various stakeholders including Compliance.

Requirements

  • Excellent Customer service skills with experience in a high-pressure environment.
  • Attention to detail.
  • Ability to multitask, 'think on your feet', prioritise and work to strict deadlines.
  • Excellent communication and negotiation skills.
  • Ability to work as part of a team and individually.

About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

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