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Facilities Experience Manager

2 months ago

Huddersfield, Kirklees, United Kingdom Liberty Global Full time

About the Role:

We're seeking a highly skilled Workplace Experience Manager to join our team at Liberty Global. As a key member of our facilities management team, you will be responsible for creating an exceptional employee experience across our Bradford location.

Key Responsibilities:

  • Drive Innovative Workplace Solutions: Develop and implement innovative ideas to enhance the workplace environment, ensuring a high level of employee satisfaction and well-being.
  • Lead Workplace Strategy: Collaborate with senior stakeholders to identify future workplace needs and trends, and develop strategies to meet those needs.
  • Integrate DE&I Best Practices: Work with our HR team to integrate the latest diversity, equity, and inclusion (DE&I) thinking and best practices into our workplace environment.
  • Manage Operational Budgets: Contribute to the development of operational budgets and monitor spend and financial forecasting in conjunction with relevant stakeholders.
  • Culture Promotion: Promote the culture of our company in the working environment, fostering a culture that is agile, engaging, collaborative, supportive, and welcoming.
  • Issue Escalation: Escalate issues in a timely manner to the UK Facilities Manager, providing written and proven track records of relevant issues.
  • Business Continuity: Assist in the completion of the office Business Continuity plan.
  • Occupancy Management: Analyze and monitor occupation levels onsite, manage relocation changes as needed, and liaise with teams and HR in respect to all planning and review.
  • Vendor Management: Maintain relationships with vendors that provide services and goods.
  • Performance Monitoring: Support with the periodic reviews and monitoring of performance in line with agreed KPIs and SLAs of the service provider teams.
  • Issue Resolution: Support the Senior Facilities Assistant (SFA) on assessment and resolution of issues that may arise with minimal disruption to business operations.
  • Workplace Environment: Work in calibration with the SFA to ensure the workplace environment and employee experience elements are sustained at the highest level.
  • Additional Duties: Perform other duties as assigned.

Context and Environment:

  • Located at Bradford, UK – infrequent travel is expected.
  • Exchange and cooperation with other partner Facilities locations within the Liberty Global footprint.
  • Collaboration with relevant local governmental or organizational parties and agencies.
  • Supporting the UK Facilities Manager as needed.

Requirements and Qualifications:

  • Proven experience in a facilities management role in a dynamic environment, organization with a focus on hospitality and stakeholder experience.
  • Proven experience in creating a totally inclusive workplace environment.
  • Proven experience in developing, implementing, and managing measurable KPIs and SLAs related to vendor agreements and the translation of those to the end user.
  • Proven knowledge on compliance related to industry codes for building, Health & Safety, security, and other relevant topics. Manage the site accordingly.
  • Strong building of effective relationships with vendors to improve their performance.
  • Well-developed interpersonal skills and ability to collaborate effectively with all levels of employees, including senior management.
  • Creative thinker with the ability to work independently in a fast-paced environment.
  • Excellent communication skills, both written and verbal. Native English speaker, any other languages advantageous.
  • Competent in problem-solving and negotiation.
  • Ability to work with varied workload.
  • Hands-on mentality.
  • Excellent understanding of budget formats and reports.
  • Team player but also ability to function independently and proactively.

Working Relationships and Team Working:

Internal:

  • Regular contact with all levels and several departments within the organization.
  • Daily contact with local service delivery team on location & IT operations.
  • Liaison with Security Management regarding daily operations and planning.
  • Maintains strong working-relationships with other (internal service delivery) departments (Finance, Legal, Procurement, IT, HR, Marketing, Corporate comms) and the Global and Central Property & Facilities teams.
  • Experience in Space planning, customer service, and hospitality.

External:

  • External contact & management of suppliers.

What We Offer:

  • Competitive salary + Bonus.
  • 25 days annual leave with the option to purchase 5 more.
  • Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover, and dental insurance.
  • Matched pension contribution up to 10%.
  • Access to our car benefit scheme.
  • Access to our online learning platform to continue to develop and grow your career with us.
  • The chance to join an innovative, fast-paced, and passionate team.

About Us:

We're building Tomorrow's Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video, and mobile communications and an active investor in cutting-edge infrastructure, content, and technology ventures.

With our investments in fibre-based and 5G networks, we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We're creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland, and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology, and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate, and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

We're prioritizing diversity, equity, and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners, and the planet.

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We're 100% committed to having a workforce that represents every part of our society. So we're keen to hear from candidates of all background and circumstances.