Operational Services Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time
Job Opportunity

An exciting opportunity has arisen for an enthusiastic Operational Service Manager to join the community directorate to cover for maternity leave. The community directorate sits within the family health clinical board.

The services within the community currently provide urgent and proactive care for both adults and children across the city.

The expectation would require a system-wide approach, working closely with acute services, primary care, the local authority, and voluntary services.

The role would include the day-to-day operational management of the services within the Directorate, working closely with the matrons, whilst taking the lead in ensuring the delivery of agreed performance targets and quality and safety.

Main Duties of the Job

The successful candidate would be responsible for the direct delivery of patient care within various community settings, ensuring that care is of the highest standard within the staffing constraints. This would include managing patient expectations, complaints, and investigating incidents.

You would be responsible for the development and implementation of policies, within the sphere of your responsibility. There would be an expectation that you would support the clinical board management team to ensure a culture that eliminates discrimination, promotes inclusion, and values diversity.

The role would include developing business and strategic plans in conjunction with the senior management team and supporting service improvement projects.

You would be the budget holder for a delegated area of responsibility, supporting the senior management team with the budget setting process.

Job Responsibilities
  • To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
  • Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
  • Deputise for members of the Clinical Board management team (as appropriate) when required.
  • Contribute to the day-to-day operational management of area(s) of responsibility.
Person Specification
  • Degree level education or on established pathway supplemented by postgraduate diploma level specialist training, management/leadership qualification or equivalent level of experience.
  • Recognised leadership/management qualifications/programme of study or equivalent.
Knowledge & Experience
  • Experience of operational, people, and financial management; service strategy; business planning; and performance management.
  • Demonstrate leadership ability at a senior level.
  • Recent managerial experience in related specialty.
Skills & Abilities
  • Change management and practice development skills.
  • Excellent communication and interpersonal skills.
  • Effective report writing skills.
  • Effective organisation and time management skills.
  • IT skills - significant proficiency in use of MS Office Suite and other IT systems.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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