Transport Operations Manager

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Biffa Waste Services Limited Full time
Job Description

As a key member of our team, you will be responsible for managing the day-to-day operations of our depot, ensuring the delivery of first-class customer service and maintaining pre-defined business KPIs. This role will work closely with the Depot Manager to support the depot's operational, safety, and service performance.

Key Responsibilities:
  • Leadership and Team Management: Provide leadership, give work instructions, and monitor the performance of the traffic dispatcher team, reviewing depot KPIs such as service, safety, and profitability.
  • Operational Management: Manage the day-to-day shift operations at the depot, including driver supervision, ensuring vehicle availability through close working relationships with fleet management.
  • Team Development: Manage, motivate, train, and develop the team as required.
  • Underperformance and Absence Management: Deal effectively with underperformance, implementing disciplinary procedures as appropriate, and manage absence, conducting return-to-work interviews.
  • Planning and Optimization: Manage the planning process for mobilization of new work and tactical re-routing, ensuring resources and routes are optimized according to customer needs, particularly during seasonal challenges such as bank holidays and Christmas holidays.
  • Customer Service: Ensure routing and service issues are dealt with, and be ultimately responsible for the customer service experience, conducting customer visits as necessary.
  • Cost Control and Efficiency: Contribute towards ongoing cost control, actively seeking to improve efficiency, reduce operating costs, increase margin, and meet budget targets set.
  • Health and Safety: Ensure all aspects of health and safety are adhered to, including H&S induction and training, operating procedures, near-miss reporting, and emergency procedures.
  • Deputy Role: Deputize for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.
Requirements:
  • Education: Desirable CPC qualification.
  • Experience: Experience as Transport Manager or a similar role in the services or logistics industry, people and health & safety management in a unionized environment, proven track record of working to clearly defined service delivery KPIs, demonstrable experience of successful resource management/cost control, lean management understanding, and experience with route planning software such as Route Monkey, DPS (LogiX), etc.
  • Technical Knowledge: Local geographical knowledge and transport legislation is desirable, knowledge and understanding of the requirements of working within a time-critical service environment, and waste industry knowledge including relevant laws would be ideal.

We are an inclusive employer committed to diversity, equity, and inclusion, and we believe that different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.


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