Student Wellbeing Coordinator

2 weeks ago

Midlothian, United Kingdom Heriot-Watt University Full time

Job Summary

This role plays a key part in delivering front-line advice and support to students in the Student Wellbeing department. You will work closely with Assistant Disability Advisors and the Student Wellbeing Administrator to ensure a friendly, efficient, and helpful frontline service is delivered. You will carry out administrative work, operating databases and other systems, primarily for the Disability service, and provide direct support for students to facilitate their learning experience.

Key Responsibilities

  • Provide high-level customer service and front-line advice to students, staff, and visitors, ensuring a welcoming and inclusive environment.
  • Carry out financial processes, including raising invoices, managing department credit cards, and processing payments for the Disability Service.
  • Contact new students who have disclosed a disability, providing them with relevant information and arranging appointments with advisors.
  • Help develop data reporting systems for the Disability Service and log student contacts on the Customer Relationship Manager system.
  • Provide frontline advice and administrative support for the Student Counselling and Student Experience sections when the other Student Wellbeing Assistant is on leave.
  • Support students in accessing timetabled lectures, tutorials, group work, laboratories, and related academic tasks.
  • Undertake continuing professional development as appropriate.
  • Undertake other tasks and responsibilities as requested by the Student Wellbeing Team.

Requirements

This role requires excellent communication and interpersonal skills, a professional customer-focused approach, and the ability to handle confidential and sensitive information. You should have experience in responding to enquiries and providing advice, information, and guidance, as well as experience in working in front-line services and handling confidential information.

About the Team

This post is located within the Disability Team, within the wider Student Wellbeing team, and works closely with colleagues from Counselling, Student Experience, and the Chaplaincy teams. The main purpose of Student Wellbeing is to provide advice, information, and support to undergraduate and postgraduate students throughout their student lifecycle.

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