Account Growth Specialist
1 week ago
About Diligent
Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
Job DescriptionThe Account Growth Specialist will oversee a portfolio of accounts and ensure an amazing customer experience. The role will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships.
Responsibilities- Reneew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage;
- Increase overall client satisfaction with our products measured through Net Promoter Score;
- Provide a seamless and 'best in class' customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of our application;
We are seeking a highly skilled professional with:
- Fluency in Dutch and English (written and spoken);
- Excellent communication and presentation skills, with the ability to manage multiple stakeholders;
- Strong problem-solving ability, with a natural curiosity around the client's business needs;
- A high level of resilience and a positive attitude when faced with adversity;
$90,000 - $120,000 per year.
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