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Performance Manager

1 month ago

Slough, Slough, United Kingdom M Group Services Full time
About the Role

M Group Services is seeking an experienced Performance Manager to join our team in Langley, Berkshire. As a key member of our operations team, you will be responsible for leading our Performance team to deliver exceptional customer service and operational excellence.

The successful candidate will have a strong background in data analysis, business intelligence, and project management. You will be responsible for developing and implementing strategies to improve our performance metrics, working closely with our client, Thames Water, to ensure all aspects of performance delivery are achieved.

This is a unique opportunity to join a dynamic and growing company, with a strong culture that values safety, operational delivery, efficiency, and customer service. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Key Responsibilities
  • Lead the Performance team to deliver exceptional customer service and operational excellence.
  • Develop and implement strategies to improve our performance metrics.
  • Work closely with our client, Thames Water, to ensure all aspects of performance delivery are achieved.
  • Collaborate with stakeholders across various departments to understand their data needs and requirements.
  • Deliver high-quality reports and dashboards to support business decision-making.
Requirements
  • Expert level Power BI, SQL, and Excel skills.
  • Strong understanding of data and modelling best practices.
  • Talent for interpreting data to produce understandable visuals and actionable insights.
  • Strong experience of user requirements gathering.
  • Ability to build strong relationships with all internal and external stakeholders.
  • Strong leadership skills and experience of leading a team to deliver customer and operational excellence.