Performance Analysis Lead

5 days ago

Slough, Slough, United Kingdom Mars, Incorporated and its Affiliates Full time

Job Description:

Global Quality and Performance Systems Lead

As a key member of our team, you will be responsible for driving the implementation, improvement, maintenance, and optimization of our Corporate Quality and Performance Systems. This role plays a critical part in data reporting and analysis to drive continuous improvement in our quality culture and metrics. This is a hybrid role with weekly presence expected in our offices.

  • Initiate gap analysis of existing deployment of Quality and Performance Systems in Food when needed. Segment E2E Process owner for Quality Platforms (Incl. Atlas Market Traceability, T&C & ITR, Nexus and Salesforce CQP & MRA NG).
  • Support cross-functional Functional Experts, and Segment Key & End Users with escalations, CI Projects and deployment of existing capabilities.
  • Represents Quality and Performance Systems with MGS, R&D and other functions for Quality and Performance Systems related projects and Quality and Performance Systems metrics.
  • Leads the deployment of corporate and segment Quality and Performance Systems, tracks effectiveness of new systems and continuously improves the segment performance on systems usage.
  • Responsible for building system capabilities in the segment. Drives the annual prioritisation of systems projects and segment roadmap.
  • Supports with providing access to new businesses (M&A) on Quality and Performance Systems and metrics.

Performance & Metrics Management

  • Segment Quality Metrics reporting lead - Leads Quality Reporting, Trending and Analysis to support the segment continuous improvement.
  • Support with establishing quality performance trackers to track internal audits, management review outputs, FAB and strategy trackers.
  • Supports generating segment quarterly quality management review and corporate review by compiling performance metrics and KPIs.
  • Own and drive improvement in the consumer contact process in food (from Quality side). Drive visibility and reporting on complaint trending and effectiveness in the complaints process.
  • Deliver periodic CPM-reports within the Global Food business and deliver quarterly Quality and Performance Systems Global Food metrics and report to Mars Inc.
  • Supports Quality and Performance Systems and Supply in their actions to ensure CPM, RFT and other KPIs reporting is done according to metrics definitions (including training).
  • Leverage data to drive Quality Management program governance and compliance.
  • Own and drive data quality improvements in the segment.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

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