Technical Assistance Coordinator

23 hours ago


Bicester, Oxfordshire, United Kingdom Pertemps Banbury Full time
Pertemps is a dynamic company looking for a skilled TECHNICAL ASSISTANCE COORDINATOR in Bicester. This is a full-time, permanent position offering a competitive salary of up to £30,000 per annum. As a key member of our support team, you will oversee and manage customer support requests, providing timely and effective responses. You will also handle inquiries and provide solutions to customer issues in a professional and courteous manner.

Main Responsibilities:
  • Manage customer support requests, ensuring timely and effective responses.
  • Collaborate with other teams to resolve customer issues and improve the overall customer experience.
  • Update customer records in CRM systems, ensuring data accuracy and completeness.

Requirements:
  • Proven experience in customer service is required.
  • Strong knowledge of technical support or system administration is preferred.
  • Excellent problem-solving skills and ability to remain calm under pressure.


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